Board Orientation Manual 2024

6. Monitor the Situation

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During and after the crisis the CCT should monitor the situation: • Review Crisis Coverage

o Review media outlets that have enquired about the situation o Review media coverage o Conduct online searches for keywords for any further coverage o Monitor social media

• Identify Story Trends

o What is the main focus for the media? Is the focus changing? o Are there patterns that indicate messaging should be changing or further areas of response? • Identify public and key stakeholder issues o What are the major issues being addressed through the media? o What questions or concerns are being posed? 7. Evaluate • Immediately after the crisis, review all communication platforms for any updates (website statements, social media updates, phone numbers, voicemail messages, etc.). • Determine if any organizations or individuals should be recognized for action during the crisis. • Evaluate the implementation of the plan and revise plan as needed to assist in planning for future situations.

KEY CRISIS COMMUNICATIONS PROTOCOLS

Only the BC Games Society President and CEO is authorized to speak to media or public.

Be proactive and responsive, focusing on professionalism and transparency.

Respect of privacy and confidentiality must be

considered in all communications

BC Games Society | Crisis Communications Plan

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