Board Orientation Manual 2024

APPENDIX D: BC GAMES INTAKE LINE GUIDE When a call comes in, determine the nature of the call .  If they are calling for information about events, schedules, or volunteer operations: direct them to the Games Information Centre ( 672-339-9654 )  If they are reporting an issue, incident or crisis : use the table below to determine which it is.  If it is an incident or crisis : (1) record information via Incident Intake Log Form; (2) call the BC Games Society President and CEO; (3) follow up by emailing CEO the form.  If it is an issue : (1) let the caller know that the Games Information Centre can help them; (2) forward them to the centre at 672-339-9654 .  If they are requesting information or comment about an ongoing incident or crisis : record the call on the Information Request Call Log and forward log to BC Games Communications Manager.

Type Crisis

Definition

Examples

Intake Response 1. Contact BC Games Society President and CEO 2. Email intake form to BC Games Society President and CEO 1. Contact BC Games Society President and CEO 2. Email intake form to BC Games Society President and CEO 1. Direct people to Games Information Centre (672-339-9654).

The most serious situation. Defined as an emergency event that will lead or may lead to an unstable and dangerous situation and negatively affect the reputation of the BC Games and key stakeholders Requires reporting and attention from leadership positions. The BC Games Discipline Procedure will be used for infractions that violate the BC Games Code of Conduct. The most common occurrence. Operations issues related to the Games. Should be reported to the Games Information Centre or solved on site.

Life threatening injury or death of participant or volunteer; fire in accommodation site; evacuation of a venue or facility due a threat; bus crash with injuries; chemical leak at venue; mass illness Weather/power incidents causing delays; food poisoning of participant; minor injury of a participant, volunteer, or spectator; broken water main; athlete drinking or drug use; curfew violation; community complaints Lack of food in the cafeteria or late lunch box delivery; garbage or recycling not emptied; lost luggage or equipment; late buses or inconsistent transportation schedule.

Incident The next most serious situation.

Issue

BC Games Society | Crisis Communications Plan

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